MARK H. HERRLINGER markh@herrlinger.net
Denver, Colorado 303-870-9562
linkedin.com/in/mark-herrlinger
LEADERSHIP
TECHNOLOGY LOGISTICS
A
strategic technical leader and mentor who drives teams to exceed corporate
goals A creative problem solver who leverages
people, processes and technology An
effective written and oral communicator with advanced organization and
presentation skills A technical
thinker with 30 years’ experience in the management, design, implementation and
support of secure information technology systems A
corporate startup professional with experience launching and executing on
initiatives across diverse industries An
engaging collaborator who promotes unity across teams
EXPERIENCE
CyberGRX, Inc.- (Cybersecurity, Third Party Risk Management) Denver,
Colorado 2016-Present
Senior
Director of Exchange Operations
Oversees leadership responsible for the daily
operation of a global SaaS Platform providing enterprise customers with
validated and predicted cybersecurity risk analytics on 150,000 member
companies.
Building and aligning teams to achieve
best-in-class delivery: Technical Support, Platform Administration, Company
Research & Onboarding, Third Party Risk Management, Software Quality
Assurance, and Customer Care.
Diverse contributor in early startup through
growth phase.
Reports directly to the Chief Operations
Officer. Presents trending reports monthly and makes recommendations for
corporate steering.
Mark
H. Herrlinger- Denver, Colorado 2009-2016
Business
Strategy, Leadership and Technical Consultant
Provided business strategy, leadership, and
technical consulting services to corporate clients across diverse industries.
Designed and presented company startup
business strategy to Keiretsu Forum (Keiretsu Capital, LLC) to
obtain startup venture capital for a Home Automation Company, (Life Home,
LLC).
Conducted executive searches and placements
while re-aligning leadership towards unified goals of customer value through
excellence, quality, efficiency, and deliverability.
Researched, presented, and
implemented/integrated technology to drive efficiency at scale.
Rocky
Mountain Cancer Centers, Inc. (US Oncology, Inc.)- Denver,
Colorado 2008-2009
Practice
Administrator
Managed multiple infusion treatment centers
for a national physicians’ services company.
Oversaw all patient accounts to assure
financial compliance and predictable positive cash flow.
Redesigned quality processes in revenue cycle
to reduce errors and improve receivables.
Aggressively reduced expenses (Six Sigma) and
increased revenue to maintain financial viability in a challenging environment.
Foothills
Family Practice, PC- Littleton, Colorado 2003-2007
Director
of Operations, Practice Manager
Analyzed business processes and
integrated cost-effective technology, including electronic medical records,
into medical center
Built in house electronic billing
system and migrated billing processes for 9,000 active patient accounts.
Managed medical billing office
processing 20,000 insurance claims a year.
Managed all financial operations and
accounting systems to profitability for a family practice.
Created staff organizational structure to
promote teambuilding, accountability and encourage excellence.
Designed business plan, office space and
oversaw all startup financial operations for a satellite surgical office (Foothills UroGynecology,
PC).
Prepared monthly financial statements and
analysis for corporate President.
The Illumen Group, Inc.- Denver, Colorado 1998-2002
Director of Technical
Services, Project Manager, Network Field Engineer
Directed a profitable technical services
department overseeing the daily support and security of 150 client companies.
Managed engineering staff to assure customer
satisfaction for over 1,000 network technical design and support requests
annually.
Analyzed, flowcharted, and
streamlined office business processes.
Actively involved in developing business
strategy, marketing programs and new revenue centers.
Lockheed
Martin, Enterprise Information Systems (EIS)- Denver, Colorado 1998
Technical Analyst
(six-month contract)
Provided wide area network and desktop
technical support to all Lockheed Martin employees worldwide covering Windows
NT, Windows ’95, Mac OS platforms, MS Office Professional
& Internet application support
Exceeded phone support solve ratios for all
technical support issues resulting in greatly reduced service/incident
escalations.
National Outdoor
Technical Support and Training Associate
Provided network and desktop
technical support and training to 150 full-time and 300 part time staff located
at 13 locations in 6 countries
Assisted in the disposition,
setup and administration of network components including 140 workstations, 9
email servers, 7 dedicated file servers, 3 Web Servers and an SMTP gateway.
Provided desktop support and
training in the areas of Word Processing, Desktop Publishing, Graphics, Database
Management, Financial Applications (Spreadsheets, Payroll, Accounts Payable,
Accounts Receivable), Internet Services, Web Page Creation and Postal
Technology
Central
Instructor
Taught college credit classes on
Internet tools including Usenet, Telnet, Gophers, FTP, Web Browsers, Java,
Plugins and Email.
Evaluated and graded students'
performance on Internet research projects.
Personal Computer
Owner
Owned a profitable business specializing in home and business
technical support and training.
Provided clients with a full
range of personal computer training and desktop support services
Camp Wonposet- Litchfield,
Director of Alumni Development, Director of
Outdoor Living Skills
EDUCATION
The
Chubb Institute (Chubb Group of Insurance, Co.)- Parsippany,
New Jersey 1991-1992
Diplomas in Mainframe Information
Management and Advanced Logic Structures
National
Outdoor Leadership School (NOLS)- Palmer,
Alaska 1989
Semester in Alaska- Leadership, Wilderness Search and Rescue,
Mountaineering
Denison
University- Granville,
Ohio 1984-1988
Computer Science, Psychology
Data Center Internship with Kidder Peabody & Co., Inc.- New
York, NY
The
Taft School- (Boarding School) Watertown, Connecticut 1980-1984